Returns & Refunds
At The Shoppers Vault, every item is carefully sourced and undergoes a strict quality check before it is shipped. Because we pride ourselves on offering only authentic, premium-quality products, all sales are final.
We encourage our customers to carefully review product details, including size, color, and specifications, before placing an order.
When Returns Are Accepted
Returns or refunds will only be accepted in the unlikely event that a product arrives with a manufacturing defect or fault from our side (for example, a damaged bag handle or incorrect item delivered).Return Process
If you receive a defective item:
1. Notify us within 48 hours of receiving the item
2. Keep the item unused, unworn, unwashed, and in its original packaging
3. Email us at [email to be provided] with your order number and a clear description of the issue
4. Inspection & Processing: Once inspected and confirmed, a replacement or refund will be processed within 5–10 business days
Important Notes
• Hygiene & Safety: Certain items such as intimate wear, beauty products, and final sale items cannot be returned under any circumstances• Quality Assurance: All items undergo strict quality checks before shipping
• Final Sale Policy: All sales are final except for manufacturing defects
Questions About Returns?
Q: Can I return an item?A: Yes, eligible items with manufacturing defects can be returned within 7 days of delivery.
For return inquiries, contact us via WhatsApp Business.