Customer Service
Welcome to Customer Care
At The Shoppers Vault, your satisfaction is our priority. We've made it simple to find answers to your questions, from placing an order to delivery, returns, and sizing.
Browse our help topics below:
• FAQs – Ordering, payments, delivery, and returns
• Delivery Information – Areas we serve, fees, and timelines
• Returns & Refunds – Hassle-free returns and clear policies
Frequently Asked Questions
Ordering Process
Q: How do I place an order?
A: All orders must be placed through our website at theshoppersvault.com for secure processing.
Q: Can I order via WhatsApp, Facebook, TikTok or Instagram DM?
A: No, orders are only accepted via our website. WhatsApp is strictly for enquiries and support.
Payment Methods
Q: What payment options do you accept?A: We accept Debit/Credit Cards, Bank Transfers, Paystack, and Flutterwave. All payments are secure.
Q: Do you accept payment on delivery?
A: No. To ensure safe, smooth transactions, all payments must be completed at checkout.
Size Guide
Q: I'm unsure of my size, what should I do?A: Please check our Size Guide for detailed charts. If you're between sizes, we recommend sizing up for comfort.
For additional support, contact us via WhatsApp or check our detailed policies in the Support section.